As with all other aspects of our industry WOT Security has taken an innovative approach to preventative maintenance and service response.

Members of our service team meet with our clients to establish their requirements and gain an understanding of how the service level agreement supports business as normal operations. From this meeting we compose a document of understanding with agreed SLA’s (Service Level Agreements) and KPI’s (Key performance indicators) that allows the service agreement to be managed.

Our service manager employs a dedicated team of staff who operate our help desk and first line of response; within this team we have IT Graduates and technical response to deal with our clients. This team is backed up by our field service engineers and IT Graduates who are all directly employed by WOT Security

To further improve our response and reporting capabilities, we have invested in the latest mobile technology. Our client’s requests for service are sent in real time electronically to our engineering response team. This allows audit trails of time on site, details of corrective action and sign off, which is then used to support the agreed KPI’s.

WOT Security has the experience and expertise to handle most major security systems, so if you are an existing or new client and want to take advantage of this fresh approach to service management, please contact our service manager.